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Return to shopEXCHANGE & RETURN POLICY
- You may request a Refund/Exchange within 5 days after receiving your order and it must not have been used or worn (only tried on indoors).
- Permissible Refund reasons: defects.
- Permissible Exchange reasons: the received product does not match the order/size (too small or too large).
- Clearance Sale, Defect Sale, Sample Sale, and Promo Products cannot be exchanged for any reason.
- To request a Refund/Exchange, you must inform our Whatsapp Customer Service (CS) through this number +6281280038560 or email to mtw.inquiry@gmail.com and fill out the Refund/Exchange Request Form provided by CS.
- For Exchange requests, after you fill out the form, our CS will inform you if the desired exchange product is still available in stock.
- You need to send the product for Refund/Exchange within a maximum of 3 days after CS provides the shipping address. Beyond this period, our team will return the product to your address, and the shipping cost will be borne by you.
- We will conduct a quality control process before approving the Refund/Exchange to ensure that the returned product meets the conditions.
- Our team will contact you within a maximum of 5 business days after receiving the product to inform whether the product passes QC or not.
- If it passes, Refunds will be processed within a maximum of 5 business days, and for Exchanges, the product will be sent back according to the nearest shipping schedule or depending on the product availability.
- If the request for an exchange or refund is not due to our fault, all shipping costs will be borne by you.